Refund policy

We want every Sol Beards purchase to feel like a confident one. If something isn't right, here's exactly how we handle it.

Return Eligibility

We accept returns on unused, unopened items within 14 days of delivery. Products must be in their original condition and packaging to qualify.

Please note: The 2mL Sample is excluded from returns and is sold as a final sale trial item.

Return Shipping

We'll provide a prepaid return shipping label for approved returns. The cost of that label will be deducted from your refund total.

Original shipping charges ($5.99) are non-refundable under standard return circumstances.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We'll make it right as quickly as possible.

We may request photos of the product and packaging to help resolve the issue.

Refund Processing

  • Inspection windowUpon receipt of return
  • Refund issued3–5 business days after inspection
  • Refund methodOriginal payment method only
  • Shipping refundedNo (non-refundable)

Processing times may vary depending on your financial institution.

Non-Returnable Items

  • Opened or used grooming products
  • Products returned without original packaging
  • 2mL Sample — sold as final sale
  • Gift cards and promotional items
  • Clearance or final sale items

Questions

Have a question about a return or refund? Reach us at solbeards@gmail.com and we'll respond within 1 business day.